As freelance translators, we all know the importance of making a good impression on our clients and maintaining a healthy professional relationship with them; however, what about the impression the client makes on you? The translator-agency relationship can vary significantly from vendor to vendor, depending on factors such as the size of the agency, the experience of the project managers, and the overall attitude of the agency toward the translation process (quality vs. quantity). A translation agency or client with concern for the translator will strive to meet the following expectations:
» Ideally, agencies express interest in negotiating rates, deadlines, payment methods and terms, etc., instead of forcing their own terms upon the translator. If a project requires urgency or overtime, the agency offers the appropriate incentives.
» A friendly yet professional tone. When communications from the project manager are overly formal, it’s easy for translators to feel like they’re talking to a robot instead of another human being. A touch of small talk and/or pleasantries can go a long way to humanizing the relationship with the agency.
» Tactful feedback. Translators do occasionally make errors, and while they appreciate feedback about their mistakes, it’s more helpful when the criticism is given in a tactful and constructive manner.
» Keep it simple. The agency that excels at simplifying the communication process, even for the most complicated projects, makes the translator’s life much easier and more productive.
» The agency sends the complete file for the translator’s review before expecting him or her to accept the project.
» Reasonably prompt communication. Translators understand that project managers or other team members are often swamped with work; however, a quick response to a question or doubt, especially on an urgent project, is much appreciated.
» Deft handling of administrative matters. Translators rejoice when the purchase order is sent in a timely manner, the agency confirms that the invoice has been received, etc.
» Timely payment. Translators put a great deal of stock in agencies that pay reliably and within acceptable timeframes.
What do you look for in your relationship with a translation agency or other vendors?
